Frequently asked questions
Select a question from the menu below. Alternatively, just scroll down and view at your leisure.
What is the difference between fixed and pump price cards?
Fixed price cards are especially designed for hauliers. A nationwide diesel price is set weekly, based on the 'bulk' market. This fixed 'bulk' or 'bunker' price is usually lower than pump price and can offer significant savings on fuel costs for diesel fleets.
With pump price cards cost savings come through other service benefits such as greater network coverage.
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How can fuel cards help my business?
Just some of the benefits of using fuel cards include:
- Savings on fuel purchases
- Security benefits including purchase restrictions and driver/vehicle-specific cards
- Significant reduction in administration time and paperwork
- VAT approved invoices outlining all transactions
There are numerous fuel cards on the market offering a range of benefits. To get the most out of a fuel card, you need to find the card that is best suited for your fleet. For example, a haulage company with five trucks operating in Yorkshire will require a different fuel card from a manufacturing company operating a mixed fleet of vans and cars across the UK.
Network size, pricing, online services, and additional services like dedicated account managers and fleet management reports are all key factors that will determine your choice of fuel card.
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What is the EU Sixth VAT Directive?
The EU Sixth VAT Directive requires all EU member states to levy VAT in the same way. Due to be implemented in the near future, this Directive will stop reclaiming VAT on invoices that are not in the registered company name.
UK companies can currently reclaim the VAT on many items – including fuel, which is usually invoiced to employees in the form of a till receipt. Once this Directive is introduced this will not be allowed, and potentially every litre of fuel will cost an additional 17.5%. This is a good reason for haulage firms to take a good look at their fuel management procedures and implement a VAT compliant solution.
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How can my business comply with the new EU Sixth VAT Directive?
Fuel transactions will need to be made using a purchasing device such as a company credit card or fuel card. There is an obvious security risk by using a credit card as there are no purchase restrictions or transaction details. For example, the purchase of diesel and a sandwich will show up as a single purchase on a credit card statement, whereas with a fuel card these items are listed individually. Purchases made on a fuel card are invoiced on a single VAT approved invoice in the company name.
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What is Online Account Management?
Online account management allows you to access your account details 24/7, and includes services like requesting copy invoices, ordering new cards and downloading fleet management reports. These reports can be downloaded to incorporate into your own reporting system.
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What happens if I forget to take my fuel card with me and I need to refuel?
Don't worry. Call us on 0870 073 0873 with your account number. We will answer a few security questions and will arrange everything with the site for you (for security reasons, we will ask for faxed authorisation by an authorised signatory).
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I want to see details of my drivers' transactions every week – can you do this?
Yes – for most cards we can send you a detailed invoice every week that provides you with all the card, vehicle and drawing details you require.
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My company has depots all over the UK that need invoicing as separate cost centres. Can this be done?
Yes – we can do this on most cards and take payment centrally if you wish. Simply provide cost centre and payment requirements on application and we will do the rest for you
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How do I make changes to my account – for example, change a vehicle registration, add extra cards, or place a stop on a particular card?
Let us know what your requirements are, by phone – 0845 073 0873 or email – info@fuelcards.co.uk and we will contact the relevant operating company to take care of everything for you.
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How do I order additional cards?
How do I apply for a fuel card account?
Click on 'Apply for a card' and follow the instructions. If you would like our recommendation on the card most suited for your requirements click here.
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What type of products can I purchase on a fuel card?
You can use a fuel card to pay for a range of products depending on the purchase category of your card. A different set of products can be selected for each card. Most cards allow the purchase of fuels and lubricants and some also allow you to purchase shop goods, car wash credits and vehicle-related accessories.
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Is the card linked to a driver or to a vehicle?
Cards can be linked to:
- Driver and Vehicle
- Driver only
- Vehicle only
For added security cards are embossed with your company name too.
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I have never had a fuel card – where do I start?
Being one of the largest fuel card providers in the UK, we can find the card that is most suited to your business requirements. Just answer a few questions about your fleet, and we will recommend you the best fuel card. Alternatively you can speak to our fuel card specialists on 0845 073 0873.
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Can I still apply for a fuel card that is for personal use?
No, only businesses can apply on this website. However, you can register your interest with us by emailing info@fuelcards.co.uk as we may be able to offer this service in the future.
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